Shipping policy

Shipping Policy

We want your Sayaka to reach you quickly and in perfect shape. Here's how shipping works.

Free shipping

Shipping is free on every order.

Delivery time

Orders arrive in 5-7 business days. Orders are not processed or shipped on weekends or major holidays.

Where we ship

We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

International orders

For orders outside the United States, import duties, taxes and customs fees are not included in the price. These are the buyer's responsibility and may be collected by the carrier at delivery. Customs can add time to delivery, and those delays are outside our control. If a shipment is refused because of import fees, shipping, duty, tax and return shipping costs are not refunded.

Tracking your order

You'll get a confirmation email when you place your order, and a second email with your tracking number when it ships. Please allow 24-48 hours for tracking to update on the carrier's website.

Changing your address

Please double-check your shipping address at checkout. If you need to change it, email us at support@sayakacare.com right after placing your order. We'll do our best, but we can't guarantee a change once the order is being prepared. If a package comes back to us because of an incorrect address, we can reship it, but extra shipping fees may apply.

Questions?

Email support@sayakacare.com or call +1 (505) 705-8455. A real person will answer.