Refund policy
Our 60-Day Money-Back Guarantee
We want you to feel fresh and confident enough to be close to the people you love. If Sayaka doesn't do that for you, we'll give you your money back.
How the guarantee works
- You have 60 days from the day your order is delivered to ask for a refund.
- Use the soap. The guarantee covers opened and used bars. That's the whole point: try it in your own shower, on your own pillow.
- If your pillow still holds the smell, or nobody close to you notices a difference, email us and we'll refund you.
- You don't need to send used soap back.
How to ask for a refund
Email support@sayakacare.com with your order number and the name on the order. A real person will reply. You can also call us at +1 (505) 705-8455.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us at support@sayakacare.com with a photo of the item and a short note. We'll send a free replacement or refund you, whichever you prefer.
Lost packages
If your package hasn't arrived, contact us no later than 30 days after the estimated delivery date and we'll make it right.
Wrong address or unclaimed packages
If an address is incomplete or incorrect, or a package goes unclaimed, it is returned to us. We're happy to reship it once you confirm the right address, but reshipping costs may apply.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you also have the right to cancel or return your order within 14 days of delivery, for any reason and without giving a reason.
Refunds
Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since we approved your refund, email us at support@sayakacare.com.